The Promise, in One Paragraph
Every job Ridley Locksmith & Security performs is covered by a written workmanship guarantee for 365 days from the date of service. That is The Garrison Standard, and it applies to every location, every technician, every call. If the work we did fails inside that window, we come back and make it right at no charge. No form to fill out. No receipt to dig up. No fee. Just call us and we fix it.
What’s Covered
- All workmanship on the job we performed. If the repair or installation we completed stops working correctly within 365 days, that is on us.
- Parts we supplied and installed. Any lock component, cylinder, or hardware we sourced and put in is covered for the same full year.
- The return visit itself. Travel, labor, and time for the follow-up call are included automatically – you will not be billed for coming back.
- A complete re-do when a repair doesn’t hold. If the first fix didn’t stick, we don’t patch it again with a band-aid. We do it right.
- Rekeying work we performed. If a cylinder we rekeyed turns rough, binds, or stops accepting the new key, that is a covered call.
- Site condition on our way out. We leave the area clean and squared away. If something about our cleanup fell short, that is part of the same promise.
What Isn’t Covered
These exclusions are honest ones. Most homeowners agree they are fair before we even finish the sentence.
- Damage caused after our visit. A storm, a break-in attempt, or an accident that affects the hardware is not a workmanship failure. We’ll still come take a look and give you a written price for whatever is needed.
- Work done by someone else. If another locksmith or a general contractor touches the hardware after we leave, we can’t stand behind the result of their work.
- Parts the customer supplied. We’ll install hardware you provide, but we can’t guarantee material we didn’t source and inspect ourselves.
- Normal wear on equipment we didn’t install. Existing hardware ages on its own schedule. If we didn’t put it in, the 365-day promise doesn’t extend to it.
- Problems we flagged and the customer declined to have fixed. If we noted an issue and you chose to hold off, that item sits outside the guarantee. We’ll note it in writing so there’s no dispute later.
- Lockouts caused by a lost or forgotten key. A lockout service call reopens the door. If you need a new key made or a rekey after that, we quote it separately – in writing, before we start.
How to Use the Promise
Step 1: Call (956) 275-7388 or book online
A live person answers 24 hours a day, 7 days a week – not a voicemail, not an answering service. Tell us you have a concern under the promise and we will handle it from there.
Step 2: Tell us the job and roughly when it was done
We have every job on file. You don’t need a receipt, a confirmation number, or an invoice in hand. Give us your name and a general timeframe and we will pull it up.
Step 3: We schedule the return visit
We will give you a window, the same way we do on any service call, and we will be inside it. No vague “sometime next week” – a real time range you can plan around.
Step 4: We make it right
The technician who returns will correct the issue completely. There is no partial fix, no “good enough.” The job is done right or we’re back again – still at no charge, still inside the promise.
Timing
The 365-day window opens on the date of service and closes on the same calendar date one year later. If you raise a concern a few days after that date, we are not going to hand you a calendar and send you away. We are reasonable people, and we will come look. Each Ridley location is independently owned and operated, but every one of them runs under The Garrison Standard. The promise is not optional, and it is not location-specific. It travels with the work.
Questions About the Promise
If something isn’t clear, or if you’re ready to schedule a return visit, call (956) 275-7388. A live person picks up around the clock. We’d rather answer one extra question than leave a homeowner wondering where they stand.
Written by Drew Kowalski, Owner at Ridley Locksmith & Security, operating under The Garrison Standard since 2007.